Frequently Asked Questions
Frequently Asked Questions about our affiliate program management software designed for online retail operators in single platform, white-label supplier and marketing network configurations.
If you have any questions that are not already answered here, please contact us and we will be happy to help and advise.
Does your affiliate management software cater for all industries and markets?
Can your platforms work with multiple brands and products?
Our affiliate management software platforms cater for all online retail industries with the corresponding system terminology, features, tools, commission models and reporting filters.
Can we migrate our existing affiliate database into your platforms?
Yes, our platforms can work as a single brand/product affiliate marketing business solution, operators can plug-in multiple brands and/or products to a single system installation.
For operators using multiple product suppliers, our platforms enable the effective management, optimization and control of their entire product wide performance marketing business from one central platform.
What are your delivery timescales?
Yes, migrating your existing affiliate database is an extremely simple process for our knowledgeable and experienced technical team. If you are
migrating from a competitor's lessor product or service we can ensure that any links from your old platform are automatically tracked in your new platform so affiliate
tracking will not be affected in any way until your partners have had the opportunity to replace their current links.
Can we customise the platform to suit the theme and brand of our business?
The average timeline from order to delivery is 4 weeks, however we are able to deliver your fully
tested and ready to launch system within just 2 weeks depending on the configuration required, resources and client-side technical services.
What languages are delivered with your platforms?
Yes, our platforms can be customised with your logo and colour scheme. Enterprise license platforms can be completely customised as per your specific requirements.
Does your platform support multi-tiered sub-affiliate referrals?
Both affiliate front-end and the administration back-office can be operated in any language. As standard, we supply by default
English, Czech, German, Spanish, French, Croatian, Hungarian, Italian, Japanese, Polish, Russian, Arabic, Chinese and Simplified Chinese, Suomi, Indonesian, Korean, Malay, Thai and Vietnamese languages. We can add any additional languages on request.
Which currencies do your platforms support?
Yes. By default, our platform supports up-to 5 levels of sub-affiliate referrals and can be configured to pay on a variety of different commission models. We can configure your platform to support unlimited levels on request.
Which ewallet payment providers do you support?
You can add unlimited currencies to your platform enabling affiliates and managers to use the platform in the currency of their choice.
How do your platforms process affiliate payments?
Our platforms support PayPal, MoneyBookers (Skrill), Neteller and Intercash payment system API's, however we can add any ewallet payment system on request.
Does your platform support role-based access for multiple users?
The integrated payment and invoicing system allows total flexibility for the administrator to configure settings such as setting threshold
limits, automatic tax calculation, manual adjustments, integrated payment methods and more. Affiliates are able to submit automatic payment request invoices, or
manual requests using the built-in invoice generator.
What commission models do your platforms support?
Yes, the administrator is able to provide unlimited users with role defined access to the system. Each user can be allowed individual access to specific
sections of the system.
Can commissions be easily customised for each affiliate?
Our platforms support, rev-share, CPA, CPL, CPS, tiered and time-based scales. In addition, our platforms also allow hybrid combinations of
commission models to suit every requirement. Along with the customisation of individual affiliate commissions our platforms also provide the administrators an
option to completely allow or disallow commission types from being available to individual affiliates for bespoke management of accounts.
How many trackers or campaigns can be created for each affiliate?
Yes, each affiliate account can be accessed by managers & administrators through a simple account management system allowing full customization of
individual affiliate commissions. Using a unique commission adjustment tool, administrators can easily adjust multiple accounts instantly.
Does your ad-server support live data banners and widgets?
Our affiliate management software platforms are the only system that allows each affiliate to create an unlimited number of independently
named campaigns, allowing the affiliate to report on each one and optimize their marketing strategy and maximise their return on marketing investment. Additionally, each tracker enables the affiliate to attach a dynamic long-tail sub-tracking identifier for use in 3rd party marketing networks.
Does your ad-server support the ability for me to provide exclusive ads and offers for some affiliates?
Yes, we support live data and widgets via html5 and html ad-serving solutions.
Do you provide RSS stats for external monitoring of performance?
Yes. Personal creatives can be uploaded and made only available to certain affiliates.
Do you support offline marketing for coupons, print and commercial advertising tracking?
Yes, we support authenticated RSS statistical feeds for daily monitoring, affiliate news and RSS creatives
enabling operators to create dynamic content for affiliate websites.
What affiliate account approval methods does your platform support?
Using a unique referral code generator our platforms automatically assign offline referral codes to each affiliate to enable
all forms of offline advertising to be tracked.
How are banners delivered to affiliate & partner websites?
Three account approval methods are available and can be adjusted easily using a combination of the three:
- automatic e-mail verification
- manual system approval
- affiliate manager assignment
Are there any limitations to the number of affiliates or campaigns supported?
Using our in-house global content delivery network, banners and other creatives are delivered
instantly to affiliate websites, recording the ad display, unique views and calculating the performance of each individual
creative. The advanced features of the Ads Management server allow administrators to swap-out old banners
with new and instantly update each affiliates website with the new creative.
Is the platform fully scalable or are there limitations for brands, managers, banners or otherwise?
Every license allows an unlimited number of affiliate accounts and campaigns to be created.
What are the technical specifications of your servers and software?
There are no limits to the number of brands, managers, administrators and advertising materials.
What fees are charged for the platform licenses?
We use DELL PowerEdgeTMR blade servers with the following specifications:
CPU: TWO (2) x Intel® Xeon® L5520, 2.26Ghz, 8MB Cache, 5.86 GT/s QPI, Turbo, HT
RAM: 12GB Memory for 2 CPUs, DDR3, 1333MHz (6x2GB Dual Ranked UDIMMs)
Disks: TWO (2) x 600GB, SAS, 3.5-inch, 15K RPM Hard Drive (Hot Plug)
Hardware RAID Controller: Perc H200
Disk configuration: RAID 1 (one 600 GB virtual disk)
Power Supply: Dual redundant hot plug
Network: dual ethernet Gigabit port
Linux, Apache 2.2, PHP 5.2, MySQL 5.1
We cloud host your system at one of our high-speed internet data centres where it is constantly maintained,
upgraded and administered by our experienced and professional system administrators and technical staff 24/7/365.
Secondary back-up and redundancy solutions are provided by our second mirrored data centre which is connected directly to the first by high speed fibre
optic cable using multiple direct connections to the internet backbone via Cognet, Milanmix, Wind and Telecom IT.
Our datacenters are officially certified;
- 6.000 square meters
- room to host up to 60.000 servers
- electrical power capability: 5 MW
- Data room powered by 2 twin power centers connected by STS (Static Transfer Switch)
- power centers and data rooms separated by walls and doors REI 120 fire-resistant
- buildings respect anti-seismic regulations
- separate buildings for power centers and batteries/UPS
- dual redundant Power Distribution Units for each rack cabinet
- 24/7 Human presence in the NOC (Network Operation Center)
- Instant failover to the NOC of the other data center in case of problems on the local NOC
- Access to data rooms protected by both RFID and numeric code
- Visitors access regulated by identity check and pass release, only escorted by the internal staff.
- Intrusion detection system based upon combined usage of presence detectors, volumetric sensors, contact sensors on fixtures and vibration detectors
- external and internal video surveillance system
- automatic Fire and smoke detection system positioned both under the floating floor and above the ceiling
- monitoring and immediate localization of abnormalities through the NOC management console
- auto fire-off nitrogen system
- auto locking of fuel supply line to power generators in case of fire detection
- liquid detection system
- temperature and humidity monitoring and control system
- 62 Gigabit/s of total bandwidth shared between the two data centers
- 20 Gb/s total bandwidth to Wind
- 20 Gb/s total bandwidth to Cogent Communications
- 10 Gb/s total bandwidth to Telecom Italia (direct peering)
- 10 Gb/s total bandwidth to Milan NAP `Mixґ
- 1 Gb/s total bandwidth to Rome NAP `Namexґ
- 1 Gb/s total bandwidth to forpsi-CZ (thus to Prague NAP `NIXґ)
- 4 links between the two data centers providing a 40 Gigabit/s interconnection
- Tier IV requirements respect including:
- 2N Redundancy
- Distribution: 2 simultaneous lines
- Hot plug maintenance
- max down time 48' per year
What conditions are required for Enterprise Standalone licenses?
Installation & Integration Setup
Monthly License Fee
Click Processing Usage
Data Import Processing
All prices are published on the website in order to provide full transparency.
I'm a large affiliate, can I license the platform to work with my existing partners?
Enterprise Standalone license clients must utilise an ISO 9001, ISO 27001 and Tier IV certified data/web hosting center.
Enterprise Standalone license client platforms utilise cloud hosted key code connections to internal data modules.
Additionally, Enterprise Standalone licenses are required to be paid annually in advance.
Are your software platforms mobile device friendly?
Yes, our platforms are extremely flexible and can be configured to operate with multiple brands installed into one management platform.
Depending on your partners configuration, capabilities and cooperation, integrations can be realized using multiple methods.
Can your platform track Mobile acquisitions?
Yes, we support a wide variety of mobile devices and allows full reporting functionality for affiliates or managers to make use of.
Is deep-linking possible for linking directly into specific pages?
Yes, our experienced technical team will discuss your specific requirements for integration and ensure your signup process comply fully with
the mobile tracking specification to ensure that all account signups are recorded accurately.
How do we integrate with your software platforms and what is required?
Yes, our platform allows you to configure custom landing pages based on the banner that is being clicked. It will also allow personalized landing
pages to be created for individual affiliates where required. Additional parameters may also be utilized for more complete control.
Do you software platforms support pixel tracking?
We provide full and detailed API specifications on the data format and structure to be returned to us as well as a full guide to integration.
This includes the configuration of your customer facing webpages to accept our tracking parameters along with the storage and subsequent data
export. Throughout the 4-week implementation period our project managers will be on hand to answer any queries and help guide you through the
process. In certain circumstances additional services where requested can be provided to assist in the completion of your integration.
What data return formats do you platforms support for the RAPI integration?
Yes, Our Enterprise license software platforms provide the ability to cater for
pixel tracking if required.
What should I do if I have a question that isn't answered here?
Data can be returned in either XML-RPC/SOAP array or CSV file format.
If you have any questions that are not answered here or in any other pages, please contact us